Shipping Policy
Order Processing & Shipping
Please allow 3-5 business days to process and ship your order.
Orders are shipped using Canada Post’s delivery standard (2-10 days, depending on destination). Free shipping (no fee) applies to orders shipping to the countries we ship to.
We offer international shipping to the following countries:
Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Australia, Austria, Azerbaijan, The Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin (Dahomey), Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso (Upper Volta), Burma, Burundi, Cabo Verde, Cambodia, Cameroon, Canada, The Cayman Islands, Central African Republic, Chad, Chile, Colombia, Comoros, Costa Rica, Cote d’Ivoire (Ivory Coast), Croatia, Cyprus, Czechia, Democratic Republic of the Congo, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Fiji, Finland, France, Gabon, The Gambia, Georgia, Germany, Ghana, Greece, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Holy See, Honduras, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Mauritania, Mauritius, Mexico, Moldova, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nauru, Nepal, The Netherlands, New Zealand*, Niger, Nigeria, North Macedonia, Norway, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Republic of Korea (South Korea), Republic of the Congo, Romania, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, The Solomon Islands, South Africa, Spain, Sri Lanka, Suriname, Sweden, Switzerland, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Turkey, Turkmenistan, Tuvalu, Uganda, The United Arab Emirates, The United Kingdom*, The United States of America*, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Zambia, Zimbabwe.
* = Expect shipping delays.
At this time, we do not ship to:
American Samoa, Christmas Island, Cocos (Keeling) Islands, Cuba, Heard and Mcdonald Islands, The Democratic People’s Republic of Korea (North Korea), Iran, Libya, Marshall Islands, Micronesia, Nicaragua, Norfolk Island, Northern Mariana Islands, Palau, People’s Republic of China, the Republic of Belarus, the Russian Federation, Somalia, South Sudan, Sudan, Syria, Tunisia, Ukraine, US Minor Outlying Islands, Virgin Islands, and Yemen.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. SnapCyte Solutions Inc. is not responsible for these charges if they are applied and they are your responsibility as the customer.
Refunds, Returns and Exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order minus the shipping costs for the return. Please email us as soon as possible at contact@snapcyte.com with your order number and a description of your return claim. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In the event that your order arrives damaged in any way, please email us as soon as possible at contact@snapcyte.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at contact@snapcyte.com.
